Terms of service

These terms cover your use of the Mabel Energy website and service.

Who can use it. The service is for residential customers in the areas we serve. Anyone there can sign up.
What we do. We compare retail electricity plans for your home at your usage, recommend plans, and watch your plan and the market. You choose a plan and sign up with the electricity provider yourself; we never switch your provider or plan for you.
Your account. You sign in with codes sent to your email. Keep that inbox secure, and tell us if you think someone else has used your account.
Accurate information. Give us accurate details about your home, bills and usage. Our recommendations depend on them.
Membership. The service is a membership with a flat fee. We show the fee before you start and charge it to your payment method each period. We take no payment from electricity providers. You can cancel at any time; the membership stays active until the end of the period you paid for, and nothing more is charged.
Your information. We use your information to provide this service, to measure and improve our website and service, and to market and advertise it, as our privacy policy describes. That includes telling advertising companies such as Google and Meta which steps you reach with us, such as checking a bill, creating an account or starting a membership ("step notices"), so they can measure our ads. You authorize us to send those step notices and to share your information as our privacy policy describes. You can turn step notices off from your account. We don't sell your personal information. You can download your records or ask us to delete them at any time from your account.
Your usage data. You authorize us to request your electricity usage data from Smart Meter Texas for your home, so we can price plans at your real usage. Smart Meter Texas asks you to approve each request by email, and you can end the sharing there at any time.
Documents by email. You agree that we may give you notices, statements and other documents electronically, by email or in your account. You need a device with a current web browser, an email address, and a way to open PDF files. You can ask for a paper copy of any of them at no charge by writing to us at the address on our website.
Complaints. Contact us first at support@joinmabelenergy.com or (469) 635-8711. If we can't resolve a complaint, you can file one with the Public Utility Commission of Texas, Customer Protection Division, at www.puc.texas.gov, by phone at (512) 936-7120 or toll-free (888) 782-8477, or by email at customer@puc.texas.gov.
Changes. If we change these terms, we'll ask you to accept the new version in your account. The version you accepted applies until then.

These terms cover your use of the Mabel Energy website and service.

Who can use it. The service is for residential customers in the areas we serve. Anyone there can sign up.

What we do. We compare retail electricity plans for your home at your usage, recommend plans, and watch your plan and the market. You choose a plan and sign up with the electricity provider yourself; we never switch your provider or plan for you.

Your account. You sign in with codes sent to your email. Keep that inbox secure, and tell us if you think someone else has used your account.

Accurate information. Give us accurate details about your home, bills and usage. Our recommendations depend on them.

Membership. The service is a membership with a flat fee. We show the fee before you start and charge it to your payment method each period. We take no payment from electricity providers. You can cancel at any time; the membership stays active until the end of the period you paid for, and nothing more is charged.

Your information. We use your information to provide this service, to measure and improve our website and service, and to market and advertise it, as our privacy policy describes. That includes telling advertising companies such as Google and Meta which steps you reach with us, such as checking a bill, creating an account or starting a membership ("step notices"), so they can measure our ads. You authorize us to send those step notices and to share your information as our privacy policy describes. You can turn step notices off from your account. We don't sell your personal information. You can download your records or ask us to delete them at any time from your account.

Your usage data. You authorize us to request your electricity usage data from Smart Meter Texas for your home, so we can price plans at your real usage. Smart Meter Texas asks you to approve each request by email, and you can end the sharing there at any time.

Documents by email. You agree that we may give you notices, statements and other documents electronically, by email or in your account. You need a device with a current web browser, an email address, and a way to open PDF files. You can ask for a paper copy of any of them at no charge by writing to us at the address on our website.

Complaints. Contact us first at support@joinmabelenergy.com or (469) 635-8711. If we can't resolve a complaint, you can file one with the Public Utility Commission of Texas, Customer Protection Division, at www.puc.texas.gov, by phone at (512) 936-7120 or toll-free (888) 782-8477, or by email at customer@puc.texas.gov.

Changes. If we change these terms, we'll ask you to accept the new version in your account. The version you accepted applies until then.